Complaints Procedure

Buchler Phillips Limited is committed to promoting and maintaining the standards of professional conduct expected of
Licensed Insolvency Practitioners and upheld by our regulatory bodies the Insolvency Practitioners’ Association.

If you feel that we have been less than professional in our dealings with you, or you are dissatisfied with the conduct of
any member of our staff, please direct your complaint, in the first instance, in writing, to me, David Buchler.

If we do not deal with your complaint to your satisfaction, your complaint, if relating to a licensed IP’s regulated work,
should be directed to the Insolvency Complaints Gateway hosted by the Insolvency Service.

The Insolvency Complaints Gateway was set up to provide a common, independent method for complainants to access
the complaints system. If the complaint falls within the scope of the complaints system, the Insolvency Service will then
pass it to the IP’s authorising body for further enquiries.

Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds,
LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner;
or you can email insolvency.enquiryline@insolvency.gsi.gov.uk; or you may phone 0300 678 0015 – calls are charged at up
to 9p per minute from a land line, or for mobiles, between 8p and 40p per minute if you’re calling from the UK.

If you require help with completing the form advice is available from:
Insolvency Enquiry Line
insolvency.enquiryline@insolvency.gsi.gov.uk

Telephone: 0300 678 0015
Monday to Friday, 9am to 5pm